Refund & Return Policy

At Cuki, we are committed to providing quality products and excellent customer service. Please review our refund and return policy below.

Lost or Undelivered Orders

A full refund or replacement may be issued only if an order is confirmed as lost or undelivered after our investigation and review with the shipping carrier. Customers may be asked to provide additional information to assist with the investigation.

Returns Due to Customer Satisfaction

If the product does not meet your expectations, you may request a return within 48 hours of receiving your order.

To be eligible for a return:

• The item must be in its original condition.
• The item must not show signs of excessive use, damage, or misuse.
• The return request must be submitted within 48 hours of the confirmed delivery date.

Once the returned item is received and inspected, we will notify you whether your refund has been approved.

Non-Refundable Situations

Refunds or returns will not be granted for:

• Requests submitted more than 48 hours after delivery.
• Products damaged due to misuse or improper handling by the customer.
• Normal wear and tear after use.

Contact Us

If you have any questions regarding your order or wish to request a return, please contact our customer support team before sending any item back.